What to do when your ISP off-shores tech support

[tomb at byrneit.net (Tomas L. Byrnes)]

Sounds like a business opportunity to me.

Given any thought to Sprint EV-DO?


>-----Original Message-----
>From: Matthew Black [mailto:black at csulb.edu]
>Sent: Wednesday, December 24, 2008 10:02 AM
>To: Tomas L. Byrnes; chaim.rieger at gmail.com; Jay Hennigan
>Cc: nanog at nanog.org
>Subject: Re: What to do when your ISP off-shores tech support
>
>On Wed, 24 Dec 2008 09:51:41 -0800
>  "Tomas L. Byrnes" <tomb at byrneit.net> wrote:
>> Cox Communications has fully on-shore support. Here in SD they are
>> actually LOCAL.
>>
>> Their TS staff are responsive and courteous. I only wish their network
>> were more reliable. (They're better than SBC in my experience,
>however.)
>
>
>In Verizon land, residential customers do not have
>CLEC voice or DSL alternatives. We do not have Cox.
>Our area is served by Charter Communications who has
>the broadband cable monopoly. Verizon has the fiber
>monopoly with their FIOS. AT&T fiber is not possible
>in Verizon land. Nobody competes against Verizon for
>residential service in Southern California. However,
>Charter cable customers can get dial tone and data
>services.
>
>matthew black
>e-mail postmaster
>
>bargaining unit 9 representative
>csueu chapter 315
>
>network services BH-188
>california state university, long beach
>1250 bellflower boulevard
>long beach, ca  90840-0101
>
>work phone: 562-985-5144