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Ticket/Asset Managment system

Subject: Ticket/Asset Managment system
From: brandon at momentous.ca (Brandon Grant)
Date: Fri, 12 Feb 2010 10:56:57 -0500

I am currently evaluating my options for an open source trouble ticket
management system that is based on assets (the trouble ticket is opened
on a particular server, network element, etc.).  Also, I am hoping to
find a tool that can tie in with SNMP software so I can have tickets
auto-generated for certain types of SNMP traps or polling failures. 

 

Any recommendations? 

 

So far, the best two that I have been able to find are:

 

1.        OTRS.org

2.       GLIP-project.org

 

Any insight would be appreciated.

 

Brandon

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