365x24x7

[mooregr at greenms.com (Greg Moore)]

When I did this years ago I found 5 was really a minimum so that I could cover weekends and then had extra coverage as needed during the week.

I did find it was good to swap out the graveyard shift every 6 months or so.   

-----Original Message-----
From: harbor235
Sent: Friday, April 15, 2011 9:14 AM
To: NANOG list
Subject: 365x24x7

If I were going to provide a 365x24x7 NOC, how many teams of personnel do I
need
to fully cover operations? I assume minimally you need 3 teams to cover the
required
24 hr coverage, but there is off time and schedule rotation?

thoughts, experience?

Mike