Outage Management/Log Book

[fmartin at linkedin.com (Franck Martin)]

Zabbix allows to acknowledge events with a comment.

On 4/25/11 22:47 , "Payam Poursaied" <me at payam124.com> wrote:

>Hi all
>May I have your recommendation  regarding any outage management software
>and NOC log book(preferably open source) .
>I want to get fresh ideas about available software in this area.
>
>The below scenario may explain what I am looking for:
>One of the sites gets down, monitoring team would log it. Technical
>staffs follow it, they find there is something wrong
>in the site. Someone gets to the site and find there is a power failure.
>Make it correct. Monitoring team again see that
>site UP and update their log book put the recovery time and the reason
>(i.e. power failure)
>One of the simplest report from this system would be downtime per
>site/per reason.
>
>The ability to record group outage - manually or automatically based on
>network topology - (i.e. failure of a core
>router in a city which would be caused several sites failure) would be
>also useful.
>
>Best Regards
>Payam Poursaied
>
>