Why does abuse handling take so long ?

[dmiller at tiggee.com (David Miller)]

On 3/14/2011 12:11 PM, William Allen Simpson wrote:
> On 3/13/11 9:35 PM, goemon at anime.net wrote:
>> the real cesspool is POC registries. i wish arin would start revoking 
>> allocations for entities with invalid POCs.
>>
> Hear, hear!
>
> Leo's remembering the old days (80s - early '90s), when we checked 
> whois and
> called each others' NOCs directly.  That stopped working, and we 
> started getting
> front line support, who's whole purpose was to filter.  Nowadays, I've 
> often
> been stuck in voice prompt or voice mail hell, unable to get anybody 
> on the
> phone, and cannot get any response from email, either.  Ever.  The big 
> ILECs
> are the worst.
>
> What we need is an "abuse" for ARIN, telling them the contacts don't work
> properly, which ARIN could verify, revoke the allocation, and send 
> notice to
> the upstream telling them to withdraw the route immediately.
>

Define "contacts don't work properly".
- Email / phone number does not exist?
- Email / phone was answered by unhelpful person?
- Your particular issue provided in email / phone call was not addressed 
immediately (or within a timeframe that *you* see as appropriate)?

The first can be verified objectively.  The others are subjective and 
impossible to verify.

> Force them to go through the entire allocation process from the 
> beginning,
> and always assign a new block.  That might make them take notice....  And
> shrink the routing table!  Win, win!
>
> Since we'd only send notification to ARIN about an actual problem, we'd
> only drop the real troublemakers.  To help enforce that, ARIN would also
> verify the reporter's contacts. :-)
>