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AS4788 Telecom Malaysia major route leak?
- Subject: AS4788 Telecom Malaysia major route leak?
- From: job at instituut.net (Job Snijders)
- Date: Sun, 14 Jun 2015 20:27:46 +0200
- In-reply-to: <[email protected]>
- References: <[email protected]>
On Fri, Jun 12, 2015 at 08:25:40PM +0000, J?rgen Jaritsch wrote:
> This is the official [level3] feedback:
>
> [ ... ]
For completeness sake: here is what Telekom Malaysia published about the
issue:
Telekom Malaysia Berhad (TM) wishes to update on the service related
issue detected yesterday, 12 June 2015 affecting a number of our
Internet services customers that caused a deterioration in
connection performance.
We identified the root cause and our network team immediately took
steps to optimise traffic flows, while we worked to restore
connectivity to its expected level of performance. The services were
restored at 6.30pm on the same day.
We would like to clarify that during a network reconfiguration
exercise, we had unintentionally updated traffic routing information
which caused congestion and packet loss to our international
connectivity. This had affected the internet traffic flow for some
of our customers and some international traffic routes.
We apologise for any inconvenience caused by the service disruption
and would like to assure customers that we are undertaking all the
necessary measures to ensure customers continue to experience
uninterrupted services.
Meanwhile, customers who have any enquiry or require further
assistance can email us at help at tm.com.my or tweet to us via
@tmconnects on Twitter.
source: https://www.tm.com.my/OnlineHelp/Announcement/Pages/INTERNET-SERVICES-DISRUPTION-12-June-2015.aspx
Kind regards,
Job